Before you notify us of a loss

What should you keep in mind before notifying us of a loss?

Here are some examples of the points of information that you should know before you notify us of a loss:

  • Policy number
  • The location and date of the loss event or the period in which the loss occurred
  • Personal identification code
  • In the event of you suffering a vehicle loss, the registration number of the vehicle and the driver’s licence number. If possible, please also have your technical passport to hand

Completing your loss notice

  • Fill in the fields in the correct order
  • Submit all the information that is requested where you are able
  • Be sure to complete the compulsory fields that are indicated by an asterisk
  • Ensure that your contact data (e-mail address, telephone number) are entered correctly