If your pet becomes ill or is injured in an accident, seek veterinary care immediately. Be sure to keep all receipts related to the treatment, including any medication costs.
To process your claim, we’ll need an overview of your pet’s condition and treatment. Please ask your vet for a medical report or certificate. You can refer to our sample form for guidance on the type of information we require – your vet can either fill it out or use it as a reference.
Submit a claim form and attach clear photos of the treatment receipts and the medical certificate. If applicable, also include any documentation from the police.
We’ll send you a confirmation of your claim registration via email or SMS. If we need any additional information, our claims handler will contact you.
We’ll reimburse you as soon as the treatment is complete and all necessary details are clear. You’ll receive the decision by email or SMS.