Changes that contribute to the security of your data

Personal data must be secure. It is information that relates to you and by which you can be identified. Personal data includes not only your name, surname, and personal identification number, but also your home address, car registration number, etc. 
Policies and invoices contain personal data. Therefore, out of concern for their security, we no longer send these documents as email attachments. You can easily access the policy and invoice in If's self-service or If Mobile Baltics application. 

Have you already received an email without the usual PDF invoice attached? If so, you may already know that this is to ensure the safety of personal data, allowing only the policyholder to access it.

  • Why don't we send the policy and invoice by e-mail?

    They include personal data — name, surname, personal code, etc. It is important to protect them, because they provide information about you and your private life.

  • Where to view the policy and invoice?

    They are conveniently available by authorizing If’s self-service and If Mobile Baltics application. This is how we ensure that the policy and invoice are available only to you.

  • How will data security be ensured?

    Access the policy and invoice using one of the secure authentication methods. Smart-ID, Mobile-ID, ID-card or internet bank — choose the most convenient one.

Your data = Your property

Your personal data is valuable information that should be properly protected. Why is sending data via e-mail not secure? An email may be sent to the wrong recipient by mistake. Or accessed by fraudsters for malicious purposes, potentially leading to financial loss.

To prevent such situations, we've ceased sending PDF-files with personal data via email. Your data is your property, and we ensure it remains accessible only to you. 

What is personal data?

Personal data encompasses a variety of information that, when collected, can identify a person. This includes: 

  • Name and surname 
  • Personal identification number 
  • Address 
  • Policy number 
  • Car registration number 
  • Claims number etc.

A safer digital environment

By ensuring the security of our customers' data, we contribute to creating a safer digital environment. Therefore, we adhere to the principles outlined in the General Data Protection Regulation (GDPR) and continuously refine our processes for data acquisition, storage, and management. And you can be sure that we are committed to maintaining the highest levels of protection for your data.

We understand that adapting to change can take time. However, the decision to no longer send invoices and policies via email represents a significant step towards fortifying the security of your data. We sincerely thank you for joining us on this journey towards a safer digital environment. Remember, if you need our support, you can reach out to us by emailing or calling 777 1211. We will be happy to help you. 

Invoices and policies easily and securely manageable

Your invoices and policies are no longer sent as email attachments, but don't worry—they're still accessible. You can conveniently find them on the If self-service portal and the If Mobile Baltics application. You just need to log in. 

Authorization with secure methods is the way we ensure that your data is available only to you. What are these safe methods? Mobile-ID, Smart-ID, ID-card, or internet banking. Choose the most convenient for you to access If policies and invoices.

Did you know that within the If Mobile Baltics app, you can:

  • View and pay your invoices
  • Manage all your policies in one place
  • Submit and track claims
  • Purchase new policies within minutes

Download app: Google Play | App Store